Last updated: February 21, 2026
These Terms of Service (“Terms”) govern your use of the Nordvig.ai platform, including our website, mobile applications, SMS, Telegram, voice, and web messenger channels (collectively, the “Service”), operated by FRITS AI ApS, CVR DK45733785, Nyhavn 38, 5. tv, 1051 København K, Denmark (“Nordvig,” “we,” “us,” or “our”).
By creating an account or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.
1. Eligibility
You must be at least 13 years of age to use the Service. If you are between 13 and 18 (or the age of legal majority in your jurisdiction), you may only use the Service with the consent of a parent or legal guardian. By using the Service, you represent that you meet these age requirements.
2. Service Description
Nordvig provides an AI-powered personal assistant accessible via SMS, Telegram, voice calls, and a web-based messenger. The assistant can help with tasks such as scheduling, reminders, information lookup, and general conversation.
AI-Generated Content: All responses from the assistant are generated by artificial intelligence (currently powered by Mistral AI). AI-generated content may be inaccurate, incomplete, or outdated. The Service does not provide professional advice (legal, medical, financial, or otherwise). You should not rely on AI-generated responses for decisions with significant consequences.
3. Account Registration
To use the Service, you must provide a valid phone number and your name. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You agree to provide accurate information and to update it if it changes.
4. Free Trial
We may offer a free trial period (currently 5 days). During the trial, the Service is fully functional. When the trial expires:
- If you have not subscribed, your account and all associated data will be permanently deleted after a short grace period
- No charges are made unless you actively subscribe
5. Subscription & Payment
Paid subscriptions are billed monthly via Stripe. By subscribing, you authorize recurring monthly charges at the agreed-upon rate.
- Price: Your subscription price is set at the time of purchase and may be adjusted for subsequent billing periods with advance notice
- Payment method: All payments are processed by Stripe. We never collect or store your credit card details
- Failed payments: If a payment fails, we will notify you and may suspend access until payment is resolved
6. Cancellation & Right of Withdrawal
6.1 Cancellation
You may cancel your subscription at any time through your account dashboard or by contacting support@nordvig.ai. Upon cancellation:
- Your subscription remains active until the end of the current billing period
- No further charges will be made
- You may request deletion of your data at any time
6.2 EU Right of Withdrawal
If you are located in the European Union or European Economic Area, you have a 14-day right of withdrawal from the date your paid subscription begins. To exercise this right, contact us at support@nordvig.ai within 14 days. If you have not used the Service during this period, you will receive a full refund. If you have used the Service, any refund will be proportionate to the unused portion of the billing period.
7. Acceptable Use
You agree not to use the Service to:
- Violate any applicable law or regulation
- Harass, threaten, or abuse others
- Send spam or unsolicited messages via the assistant
- Attempt to circumvent security measures, rate limits, or access controls
- Generate content that is illegal, harmful, deceptive, or infringes on others’ rights
- Attempt to extract or reverse-engineer the AI’s system prompts, training data, or internal instructions
- Use the Service to make automated decisions that have legal or similarly significant effects on individuals
- Impersonate another person or misrepresent your identity
8. Intellectual Property
Our content: The Service, its software, design, and branding are owned by Nordvig AI and protected by intellectual property laws. You may not copy, modify, or distribute any part of the Service without our written permission.
Your content: You retain ownership of the messages and data you provide to the Service. By using the Service, you grant us a limited license to process your content solely to provide and improve the Service.
AI-generated output: AI-generated responses are provided for your personal use. We make no claim of ownership over AI-generated output, but we also make no guarantee that such output is original or free of third-party intellectual property claims.
9. Data & Privacy
Our collection and use of personal data is described in our Privacy Policy. Key points:
- Your messages are processed by Mistral AI to generate responses
- You may request export or deletion of your data at any time
- We do not sell your personal data
10. Account Deletion
You may delete your account and all associated data at any time by visiting nordvig.ai/delete-account, through your assistant, or by contacting support@nordvig.ai. Upon deletion:
- All conversation history, memory, preferences, contacts, and files are permanently removed
- This action is irreversible
- Any active subscription will be cancelled
11. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that:
- The Service will be uninterrupted, error-free, or secure
- AI-generated responses will be accurate, complete, or suitable for any particular purpose
- The Service will meet your specific requirements
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NORDVIG AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.
These limitations do not apply where prohibited by law, including in the EU/EEA where consumer protection laws may provide additional rights that cannot be waived.
13. Indemnification
You agree to indemnify and hold harmless Nordvig AI from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.
14. Suspension & Termination
We may suspend or terminate your access to the Service if you violate these Terms, if required by law, or if we discontinue the Service. We will provide reasonable notice when possible. Upon termination, you may request export of your data within 30 days.
15. Changes to These Terms
We may update these Terms from time to time. We will notify you of material changes via the Service (e.g., SMS or in-app notification) at least 14 days before they take effect. Your continued use of the Service after changes take effect constitutes acceptance. If you disagree with the changes, you may cancel your subscription.
16. Governing Law & Disputes
EU/EEA users: These Terms are governed by the laws of Denmark. You may bring claims in the courts of your country of residence. Nothing in these Terms limits your rights under mandatory EU consumer protection laws, including the right to use the European Online Dispute Resolution platform at ec.europa.eu/odr.
US users: These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in Delaware.
All other users: These Terms are governed by the laws of Denmark.
17. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
18. Contact
- Company: FRITS AI ApS (CVR DK45733785)
- Address: Nyhavn 38, 5. tv, 1051 København K, Denmark
- General support: support@nordvig.ai
- Privacy inquiries: privacy@nordvig.ai
- Website: nordvig.ai